hf-tuner/bert-banking-intent
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Would I need to pay extra for currency exchanges?
| 40exchange_charge
|
Is there a disposable virtual card option?
| 7get_disposable_virtual_card
|
Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.
| 67pending_top_up
|
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
| 22card_arrival
|
I think the exchange rate for my for my cash withdrawal is wrong
| 61wrong_exchange_rate_for_cash_withdrawal
|
how come when i asked for 100 it only gave me 20.00 in the app
| 0wrong_amount_of_cash_received
|
Will the system automatically update once there is no more money left?
| 5automatic_top_up
|
Can you unblock my pin because I put the wrong one too many times.
| 24pin_blocked
|
Why is allowance not being given to my beneficiary?
| 48beneficiary_not_allowed
|
Can you tell me why a refund I'm owed is not showing on my statement?
| 51Refund_not_showing_up
|
What are my payment options?
| 14supported_cards_and_currencies
|
How do i cancel a charge?
| 44cancel_transfer
|
I can't remember my app code, can you reset it?
| 1passcode_forgotten
|
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.
| 38card_payment_fee_charged
|
Where do I pay with my debit or credit card?
| 60card_acceptance
|
It's been some time since refilled the top-up.
| 67pending_top_up
|
The exchange rate for my payment last Saturday must be wrong because I was charged extra.
| 18card_payment_wrong_exchange_rate
|
I'm in China and need a new card. Please help.
| 23card_about_to_expire
|
When will my top up go through?
| 67pending_top_up
|
Can I change my PIN in Austria?
| 21change_pin
|
How long is the delivery to the US?
| 53card_delivery_estimate
|
I want a physical card
| 11order_physical_card
|
How do I report fraud on my card?
| 75compromised_card
|
What ATM locations are near me?
| 46atm_support
|
My identity verification is not working.
| 26unable_to_verify_identity
|
Please explain to me how to know where my funds are from.
| 25verify_source_of_funds
|
What does it mean when a transfer is "pending"?
| 13pending_transfer
|
What other credit cards can I use?
| 14supported_cards_and_currencies
|
Where can I get money from my card?
| 46atm_support
|
My transfer was rejected
| 43declined_transfer
|
A transfer has to be cancelled.
| 44cancel_transfer
|
I am not able to see the card PIN anywhere?
| 32get_physical_card
|
I see a charge for a direct debit that was not me.
| 17direct_debit_payment_not_recognised
|
My salary comes in GBP can I change my options somewhere?
| 47receiving_money
|
help me link my card
| 36card_linking
|
I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?
| 51Refund_not_showing_up
|
How to verify my identity
| 28why_verify_identity
|
How do I get extra physical cards?
| 63getting_spare_card
|
I received the wrong color and size, can I return it?
| 52request_refund
|
Why is a transaction still pending?
| 72pending_cash_withdrawal
|
I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
| 51Refund_not_showing_up
|
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.
| 49cash_withdrawal_not_recognised
|
Why are my transfers getting declined?
| 43declined_transfer
|
I would like to cancel a transfer
| 44cancel_transfer
|
Yesterday my phone was stolen from me :( What do i need to do about it?
| 37lost_or_stolen_phone
|
Why didn't my transfer get to the recipient?
| 16transfer_not_received_by_recipient
|
What number of transactions can i do with one disposable card?
| 50disposable_card_limits
|
Why isn't my purchase exchange rate correct?
| 18card_payment_wrong_exchange_rate
|
What if I want to add a card I already have to the app?
| 36card_linking
|
The payment on my card shows as pending.
| 20pending_card_payment
|
My rate is not right when I used my card in a different country's money.
| 61wrong_exchange_rate_for_cash_withdrawal
|
Is there a way to revert a transaction?
| 44cancel_transfer
|
What is delivery speed to the United States?
| 53card_delivery_estimate
|
Do I have a limit to the number of top-ups per day?
| 9top_up_limits
|
I made a payment but it was returned.
| 76reverted_card_payment?
|
I noticed a different charge while I was taking my money out.
| 39cash_withdrawal_charge
|
I sent some money and the account hasn't recived the transfer I made.
| 16transfer_not_received_by_recipient
|
Can I exchange currencies usign this app?
| 62exchange_via_app
|
I will be traveling and want money to be added automatically in certain intervals. Is this possible?
| 5automatic_top_up
|
I asked for a refund but its not here yet
| 51Refund_not_showing_up
|
Why do you guys need to verify my identity?
| 28why_verify_identity
|
What exchange rate will I receive?
| 4exchange_rate
|
Whats the maximum disposable virtual cards?
| 50disposable_card_limits
|
I have a transaction and would like to know if I it's cancelable?
| 44cancel_transfer
|
Will my card work at all merchant locations?
| 60card_acceptance
|
The ATM didn't give me what I asked for but my balance says it did
| 0wrong_amount_of_cash_received
|
I was making a purchase and it was declined and I wanted to know why.
| 43declined_transfer
|
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
| 13pending_transfer
|
I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?
| 16transfer_not_received_by_recipient
|
I used an ATM and there was an extra charge.
| 39cash_withdrawal_charge
|
This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.
| 61wrong_exchange_rate_for_cash_withdrawal
|
Could you please help me figure out why the seller has not received their money after I sent it.
| 13pending_transfer
|
What is necessary for the identity verification?
| 3verify_my_identity
|
Will this app allow me to exchange currencies?
| 62exchange_via_app
|
Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.
| 20pending_card_payment
|
Why is it failing to top-up?
| 8top_up_failed
|
What can I expect if I use bank transfer to top up my account?
| 70transfer_into_account
|
I saw a fee on my receipt from withdrawing money while shopping earlier. Is there supposed to be a fee for this type of transaction?
| 39cash_withdrawal_charge
|
Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.
| 72pending_cash_withdrawal
|
My app is displaying a payment I didn't make
| 33card_payment_not_recognised
|
Please explain why my transfer attempt was declined. Thank you.
| 43declined_transfer
|
Why is verifaction required for my Identity?
| 28why_verify_identity
|
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.
| 44cancel_transfer
|
This disposable virtual card is not working.
| 10virtual_card_not_working
|
the exchange rate is wrong from something I got in another country
| 18card_payment_wrong_exchange_rate
|
I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?
| 65lost_or_stolen_card
|
My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?
| 20pending_card_payment
|
When I received my cash, the exchange rate was wrong.
| 61wrong_exchange_rate_for_cash_withdrawal
|
I forgot my PIN number.
| 24pin_blocked
|
Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.
| 29transfer_fee_charged
|
How do I add my new card to the app?
| 36card_linking
|
I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.
| 43declined_transfer
|
What credit cards do you carry
| 64visa_or_mastercard
|
I want to delete my account. How do I do this?
| 15terminate_account
|
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.
| 36card_linking
|
The exchange rate for my withdrawal was wrong.
| 61wrong_exchange_rate_for_cash_withdrawal
|
When I withdrew my money, why was there an extra charge?
| 39cash_withdrawal_charge
|
My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.
| 19declined_card_payment
|
How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?
| 13pending_transfer
|
want to get a new card in china
| 23card_about_to_expire
|
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