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User: Hi, I'm using a Liebert GXT MT+ CX model UPS and there is No indication or alarm on the UPS display. What should I do?
Agent: I'm sorry to hear that. Could you please tell me if there is input power in the office?
User: Yes, there is input power
Agent: Okay, I understand. Have you checked if the inpit power cord is firmly connected to the mains?
User: Yes, I did that already. It didn't help.
Agent: Thank you for the information. Can you confirm the input switch is in ON condition?
User: Yes, it is in on condition.
Agent: Can you long press the ON/Mute button on the UPS and confirm if there is any changes?
User: Sure, Let me try one more time.
Agent: Did you see the display coming?
User: No,there is no response.
Agent: I'm sorry to hear that, I Will send an engineer to your location to resolve the issue
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Write a concise summary of the conversation above. Focus on the key points exchanged between the user and agent.
Key points from the conversation:
- The user is experiencing an "problem with their UPS, No indication or Alarm on the UPS display" when there is input power.
- The agent confirmed theat there is input power available at the customer location.
- The agent suggested to check if input cable is plugged properly, but the user indicated that didn't resolve the issue.
- The user confirmed that the input power switch is in ON condition, but the error persists.
- The agent confirmed that the issue is same even after long pressing the ON button.
- The agent offered to send a engineer to resolve the issue.
Summary:
The user has a problem with their Liebert GXT MT+ CX UPS "No indication or Alarm on the UPS display." Basic details (availability of input power, input power cable is properly plgged in/input power switch is on) were confirmed. The agent has will assing an engieer to resolve the issue.
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User: I'm using a Liebert GXT MT+ CX model UPS and there is a problem with the UPS. What should I do?
Agent: I'm sorry to hear that. Could you please tell me what exactly the proble is?
User: Yes, when there is a power cut, the ups does not give any backup.
Agent: Okay, I understand. do you have any error indication when there is no power failure?
User: No, there is no error message.
Agent: Thank you for the information. Looks like there is a problem with the battery. Try replacing the battery with new one and check if the problem is solved
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#### Analysis The user has a problem with the UPS. The agent identified the issue is with the battery, and asked the customer to replace the battery.
#### Recommendation
- Step 1: Instruct the user to replace the battery with new one.
- Step 2: Confirm if the issue is resolved.
- *Next best action for the agent*: Send the information to the sales engieer to contact the customer for battery replacement.
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User: I'm using a Liebert GXT MT+ CX model UPS and there is a problem with the UPS. What should I do?
Agent: I'm sorry to hear that. Could you please tell me what exactly the proble is?
User: The battery backup is very less. The UPS shuts down very quickly than usual.
Agent: Okay, I understand. do you have any error indication when there is no power failure?
User: No, there is no error message.
Agent: Thank you for the information. Looks like there is a problem with the battery. Try replacing the battery with new one and check if the problem is solved
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#### Analysis The user has a problem with the UPS backup. The agent identified the issue is with the battery, and asked the customer to replace the battery.
#### Recommendation
- Step 1: Instruct the user to replace the battery with new one.
- Step 2: Confirm if the issue is resolved.
- *Next best action for the agent*: Send the information to the sales engieer to contact the customer for battery replacement.
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User: I keep getting Beep sound in the UPS continuously.
Agent: Can you confirm the load percentage on the UPS display?
User: It shows 100%.
Agent: I see the issue. The UPS is getting overloaded. Check if the beep sound stops after reducing some load on the UPS.
User: Okay, now the beep sound has stopped.
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#### Analysis The user is experiencing alarm on the UPS with continuous beep sound, indicating an over load issue on the UPS.
#### Recommendation
- Step 1: Check the load percentage on the UPS display when there is beep sound from the UPS.
- Step 2: Attempt to reduce the load on the UPS and check if the beep sound stops.
- *Next best action for the agent*: send an email to the user to reduce the load on the ups permently to avoid this issue in the future.
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