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action
dict
intent
dict
timestamps
sequencelengths
3
35
dialogue
sequencelengths
3
35
expected_action
dict
search_info
listlengths
0
297
correct_sample
unknown
{ "status": "no_reservation", "name": "Edward hall", "flight": [] }
{ "return_month": "Sept", "return_day": "13", "max_price": 5000, "departure_airport": "IAD", "max_connections": 1, "departure_day": "11", "goal": "change", "departure_month": "Sept", "name": "Edward Hall", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello. How may I help you?", "customer: Can you help me to change my recent reservation because my trip dates are got postponed?", "agent: I will help you with that please share your name to proceed further?", "customer: Edward hall here.", "agent: Please wait for a while.", ...
{ "status": "no_reservation", "name": "Edward Hall", "flight": [] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1532340320889 }, { "button_name": "", "field_name": "customer-name", "field_value": "Edward hall", "timestmamp": 1532340419156 }, { "button_name": "", "field_name": "customer...
true
{ "status": "book", "name": "Stephen Evans", "flight": [ 1006 ] }
{ "return_month": "Apr", "return_day": "5", "max_price": 1000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "Apr", "name": "Stephen Evans", "return_airport": "LAS" }
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[ "customer: HI.", "agent: Hello. How may I be of your address?", "customer: I want to book a flight ticket to Las Vegas with price under 1000. Can you please help me with it?", "agent: Sure, can I know your connection limit?", "customer: I need a single connection.", "agent: Please let me know your boardin...
{ "status": "book", "name": "Stephen Evans", "flight": [ 1006, 1017 ] }
[]
true
{ "status": "book", "name": "Gary Taylor", "flight": [ 1014 ] }
{ "return_month": "Apr", "return_day": "5", "max_price": 1000, "departure_airport": "ORD", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "Apr", "name": "Gary Taylor", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello, do you need any help from us?", "customer: Can you please help me in reserving my flight from ORD to reach ATL?", "agent: Sure, could you please share your departure and arrival day?", "customer: Thank you, my travelling dates are Apr 3rd and Apr 5th.", "agent: Ok, could...
{ "status": "book", "name": "Gary Taylor", "flight": [ 1014, 1020, 1021 ] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1530014855515 }, { "button_name": "", "field_name": "departure_day", "field_value": "04/03", "timestmamp": 1530014866408 }, { "button_name": "", "field_name": "return_day", "fie...
true
{ "status": "book", "name": "Donna Evans", "flight": [ 1018 ] }
{ "return_month": "Feb", "return_day": "3", "max_price": 1000, "departure_airport": "PHL", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "Feb", "name": "Donna Evans", "return_airport": "OAK" }
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[ "customer: Hi. Donna Evans here.", "agent: Hello, how can I help you today?", "customer: I would like to prefer a flight with lay-by option for my business trip to Oakland. Can you book a flight ticket?", "agent: Sure, let me know your travel dates please?", "customer: The trip dates are from 01 Feb to 03 F...
{ "status": "book", "name": "Donna Evans", "flight": [ 1018 ] }
[ { "button_name": "", "field_name": "customer-name", "field_value": "Donna Evans", "timestmamp": 1528211747101 }, { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1528211831285 }, { "button_name": "", "field_name": "max_connection"...
true
{ "status": "book", "name": "Gregory Allen", "flight": [ 1000 ] }
{ "return_month": "Oct", "return_day": "12", "max_price": 5000, "departure_airport": "ORD", "max_connections": 0, "departure_day": "10", "goal": "book", "departure_month": "Oct", "name": "Gregory Allen", "return_airport": "EWR" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: I am Gregory Allen. I want to attend a live music concert in EWr, can you please find a flight from ORD?", "agent: Sure, I will help you to book a flight. Can you please share me your travelling dates?", "customer: I want to start my journe...
{ "status": "no_flight", "name": "Gregory Allen", "flight": [] }
[]
false
{ "status": "book", "name": "Richard Perez", "flight": [ 1010 ] }
{ "return_month": "May", "return_day": "17", "max_price": 1000, "departure_airport": "LAS", "max_connections": 1, "departure_day": "15", "goal": "book", "departure_month": "May", "name": "Richard Perez", "return_airport": "SFO" }
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[ "customer: Hello, I am Richard Perez.", "agent: Hello, how may I be your helping hand?", "customer: I have an meeting at NV - LAS, with my company CEO. As per my company rules I need to travel only in a connecting flight.", "agent: Sure, do you have any fare limit?", "customer: My fare is 1000.", "agent: ...
{ "status": "book", "name": "Richard Perez", "flight": [ 1003 ] }
[]
false
{ "status": "book", "name": "Kevin Harris", "flight": [ 1026 ] }
{ "return_month": "Aug", "return_day": "17", "max_price": 5000, "departure_airport": "DEN", "max_connections": -1, "departure_day": "15", "goal": "book", "departure_month": "Aug", "name": "Kevin Harris", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: Can you please help me in booking a flight ticket from Denver, DEN to Phoenix, PHX?", "agent: Sure, help me with the trip dates?", "customer: My journey dates are from Aug 15 to Aug 17.", "agent: Do you have any specifications to be met?"...
{ "status": "book", "name": "Kevin Harris", "flight": [ 1026 ] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1528971722643 }, { "button_name": "", "field_name": "from_city", "field_value": "DEN", "timestmamp": 1528971728797 }, { "button_name": "", "field_name": "to_city", "field_value"...
true
{ "status": "book", "name": "Emily Green", "flight": [ 1018 ] }
{ "return_month": "June", "return_day": "20", "max_price": 200, "departure_airport": "MSP", "max_connections": 0, "departure_day": "18", "goal": "book", "departure_month": "June", "name": "Emily Green", "return_airport": "BOS" }
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[ "customer: Hello.", "agent: Hello, how may I guide you?", "customer: I am Emily Green. I would like to book a ticket from MSP to BOS.", "agent: Sure, can I know your preferable dates?", "customer: I am starting on 06/18 and return back on 06/20.", "agent: I found a flight 1018 of AA airlines matches with ...
{ "status": "book", "name": "Emily Green", "flight": [ 1006 ] }
[]
false
{ "status": "no_reservation", "name": "Ronald Davis", "flight": [] }
{ "return_month": "June", "return_day": "24", "max_price": 1000, "departure_airport": "BOS", "max_connections": 1, "departure_day": "22", "goal": "cancel", "departure_month": "June", "name": "Ronald Davis", "return_airport": "SEA" }
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[ "customer: Hi.", "agent: Hello. How may I guide you today?", "customer: I want to cancel my reservation which is done recently due to some problems, can you please help me?", "agent: Sure, I will help you with that.", "customer: Thank you.", "agent: May I know your name please?", "customer: Sure, my nam...
{ "status": "no_reservation", "name": "Ronald Davis", "flight": [] }
[]
true
{ "status": "book", "name": "Rebecca Moore", "flight": [ 1024 ] }
{ "return_month": "June", "return_day": "19", "max_price": 500, "departure_airport": "OAK", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "June", "name": "Rebecca Moore", "return_airport": "ORD" }
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[ "customer: Hi.", "agent: Hello. How may I help you out?", "customer: I need to book a flight ticket from OAK to ORD, can you help me in booking a flight ticket?", "agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?", "customer: Sure, my journey dates are Jun 17 and ...
{ "status": "book", "name": "Rebecca Moore", "flight": [ 1024, 1028 ] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1530202384788 }, { "button_name": "", "field_name": "from_city", "field_value": "OAK", "timestmamp": 1530202388620 }, { "button_name": "", "field_name": "to_city", "field_value"...
true
{ "status": "book", "name": "Amy Mitchell", "flight": [ 1017 ] }
{ "return_month": "Jan", "return_day": "26", "max_price": 5000, "departure_airport": "IAH", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "Jan", "name": "Amy Mitchell", "return_airport": "BOS" }
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[ "customer: Hello.", "agent: Hello, How can I aid you?", "customer: I am Amy Mitchell want to travel to MA- BOS to enjoy beach holidays with my cousins.", "agent: Ok.", "customer: Can you book a ticket from TX-IAH?", "agent: Sure, I am here to help you. May I know your travelling dates?", "customer: My ...
{ "status": "book", "name": "Amy Mitchell", "flight": [ 1017 ] }
[]
true
{ "status": "no_reservation", "name": "Kimberly Johnson", "flight": [] }
{ "return_month": "Nov", "return_day": "18", "max_price": 5000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "16", "goal": "cancel", "departure_month": "Nov", "name": "Kimberly Johnson", "return_airport": "HOU" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: I would like to cancel my recent reservation, can you help me in that?", "agent: Sure, can I have your name please?", "customer: Sure, the ticket has been reserved on the name Kimberly Johnson.", "agent: Ok, please hold on a moment....
{ "status": "no_reservation", "name": "Kimberly Johnson", "flight": [] }
[ { "button_name": "top-cancel-reservation", "field_name": "", "field_value": "", "timestmamp": 1528727378330 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1528727380162 }, { "button_name": "", "field_name"...
true
{ "status": "no_flight", "name": "Ronald Brown", "flight": [] }
{ "return_month": "Oct", "return_day": "22", "max_price": 1000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "Oct", "name": "Ronald Brown", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: Can you aid me in booking a flight ticket from LGA to CLT?", "agent: Sure, may I know your planned trip dates?", "customer: Sure, I would like to go on Oct 20th and return back on Oct 22nd.", "agent: Do you have any connection limit...
{ "status": "no_flight", "name": "Ronald Brown", "flight": [] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1526922476437 }, { "button_name": "", "field_name": "from_city", "field_value": "LGA", "timestmamp": 1526922479757 }, { "button_name": "", "field_name": "to_city", "field_value"...
true
{ "status": "no_reservation", "name": "Patrick Miller", "flight": [] }
{ "return_month": "Sept", "return_day": "6", "max_price": 1000, "departure_airport": "IAH", "max_connections": 1, "departure_day": "4", "goal": "cancel", "departure_month": "Sept", "name": "Patrick Miller", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: Please help me to cancel my recent reservation.", "agent: Sure, may I know your name please?", "customer: Patrick Miller.", "agent: Ok, please wait.", "customer: Ok.", "agent: Sorry to inform you that there is no active reservation fo...
{ "status": "no_reservation", "name": "Patrick Miller", "flight": [] }
[ { "button_name": "top-cancel-reservation", "field_name": "", "field_value": "", "timestmamp": 1530116384438 }, { "button_name": "", "field_name": "customer-name", "field_value": "Patrick Miller", "timestmamp": 1530116399894 }, { "button_name": "", "field_name": "custo...
true
{ "status": "book", "name": "Ryan Turner", "flight": [ 1007 ] }
{ "return_month": "June", "return_day": "5", "max_price": 200, "departure_airport": "PHL", "max_connections": 0, "departure_day": "3", "goal": "book", "departure_month": "June", "name": "Ryan Turner", "return_airport": "BOS" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: I need you to book a flight ticket from PHL to BOS. Please help me.", "agent: Can I know your travelling dates?", "customer: June 03 and 05 are my planned travelling dates.", "agent: Do you have any preference?", "customer: I wish to de...
{ "status": "book", "name": "Ryan Turner", "flight": [ 1007 ] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1528384467891 }, { "button_name": "", "field_name": "from_city", "field_value": "PHL", "timestmamp": 1528384471443 }, { "button_name": "", "field_name": "to_city", "field_value"...
true
{ "status": "book", "name": "Daniel Brown", "flight": [ 1005 ] }
{ "return_month": "May", "return_day": "7", "max_price": 500, "departure_airport": "MSP", "max_connections": 1, "departure_day": "5", "goal": "book", "departure_month": "May", "name": "Daniel Brown", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello, how may I aid you?", "customer: Myself Daniel Brown. I would like to attend seminar, so can you help me booking flight from MSP to SFO?", "agent: can I know your travel dates?", "customer: My travel starts from 05/05 to 05/07. Provide flight with connection 1.", "agent: ...
{ "status": "book", "name": "Daniel Brown", "flight": [ 1005 ] }
[]
true
{ "status": "no_flight", "name": "James Wilson", "flight": [] }
{ "return_month": "June", "return_day": "22", "max_price": 5000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "June", "name": "James Wilson", "return_airport": "PHL" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am James Wilson.", "agent: How may I help you?", "customer: Ia m planning to travel from SFO to PHL, can you help me in booking?", "agent: May I know your travel dates?", "customer: my travelling dates are 06/20 to 06/22.", "agent: Sorry, there is no flig...
{ "status": "no_flight", "name": "James Wilson", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Ronald Rodrigues", "flight": [] }
{ "return_month": "Sept", "return_day": "6", "max_price": 500, "departure_airport": "DTW", "max_connections": 1, "departure_day": "4", "goal": "cancel", "departure_month": "Sept", "name": "Ronald Rodriguez", "return_airport": "PHX" }
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[ "customer: Hi.", "agent: Hello. What can I do for you now?", "customer: Due to the sudden demise of my Granny, I am unable to catch a flight.", "agent: Ok.", "customer: So I had a request to you to cancel my existing reservation?", "agent: Sure, I will cancel your reservation. For this I want to know your...
{ "status": "no_reservation", "name": "Ronald Rodriguez", "flight": [] }
[]
false
{ "status": "no_reservation", "name": "Linda Collins", "flight": [] }
{ "return_month": "Jan", "return_day": "22", "max_price": 1000, "departure_airport": "CLT", "max_connections": 1, "departure_day": "20", "goal": "change", "departure_month": "Jan", "name": "Linda Collins", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello, do you need any help from us?", "customer: Please help me in changing my existing reservation, as my trip got postponed.", "agent: Sure, could I have your name please?", "customer: My name is Linda Collins.", "agent: Ok, please allow me a moment.", "customer: Ok.", "...
{ "status": "no_reservation", "name": "Linda Collins", "flight": [] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1527159877616 }, { "button_name": "", "field_name": "customer-name", "field_value": "", "timestmamp": 1527159880658 }, { "button_name": "", "field_name": "customer-final-acti...
true
{ "status": "book", "name": "Donald Lopez", "flight": [ 1024 ] }
{ "return_month": "Sept", "return_day": "17", "max_price": 1000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "15", "goal": "book", "departure_month": "Sept", "name": "Donald Lopez", "return_airport": "DCA" }
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[ "customer: Hello. Donald Lopez here.", "agent: Hello, how can I be in your service?", "customer: I wan to attend a Seminar in Washington. Can you please help me for booking the flight ticket?", "agent: Ok, I will be glad to assist you with that. May I know the airport codes to check?", "customer: My airport...
{ "status": "book", "name": "Donald Lopez", "flight": [ 1024 ] }
[]
true
{ "status": "book", "name": "Patricia Scott", "flight": [ 1009 ] }
{ "return_month": "Aug", "return_day": "11", "max_price": 5000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Aug", "name": "Patricia Scott", "return_airport": "CLT" }
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[ "customer: Hi.", "agent: Hello, how can I help you today?", "customer: I am looking for a flight from SFO to CLT, can you help me out?", "agent: Sure, can you share me your travel dates?", "customer: My trip dates are from Aug 9th till Aug 11th.", "agent: Do you have any connection limit?", "customer: I...
{ "status": "book", "name": "Patricia Scott", "flight": [ 1009, 1018 ] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1528827664177 }, { "button_name": "", "field_name": "from_city", "field_value": "SFO", "timestmamp": 1528827671361 }, { "button_name": "", "field_name": "to_city", "field_value"...
true
{ "status": "no_flight", "name": "Jacob Anderson", "flight": [] }
{ "return_month": "May", "return_day": "22", "max_price": 200, "departure_airport": "DFW", "max_connections": 0, "departure_day": "20", "goal": "book", "departure_month": "May", "name": "Jacob Anderson", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello. How may I help you today?", "customer: I'm Jacob Anderson here, and my planning is to travel from DFW to IAH to meet my cousin at Houston.", "agent: That's good, let me know your journey dates?", "customer: Sure, my dates of journey is from 05/20 to 05/22. My connections l...
{ "status": "no_flight", "name": "Jacob Anderson", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Alexander Mitchell", "flight": [] }
{ "return_month": "Nov", "return_day": "1", "max_price": 1000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "30", "goal": "cancel", "departure_month": "Oct", "name": "Alexander Mitchell", "return_airport": "ORD" }
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[ "customer: Hello.", "agent: Hello. How can I help you at this moment?", "customer: I am Alexander Mitchell here. I need to cancel my existing reservation, which is done recently. Can you please hep me out?", "agent: Sure. I will help you with that. Please wait a moment.", "customer: Thank you for considerin...
{ "status": "no_reservation", "name": "Alexander Mitchell", "flight": [] }
[ { "button_name": "", "field_name": "customer-name", "field_value": "Alexander Mitchell ", "timestmamp": 1525436882425 }, { "button_name": "top-cancel-reservation", "field_name": "", "field_value": "", "timestmamp": 1525436910872 }, { "button_name": "", "field_name": "...
true
{ "status": "no_reservation", "name": "Catherine Wilson", "flight": [] }
{ "return_month": "Nov", "return_day": "13", "max_price": 200, "departure_airport": "OAK", "max_connections": 1, "departure_day": "11", "goal": "change", "departure_month": "Nov", "name": "Catherine Wilson", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello, how may I assist you?", "customer: Actually, my friend book a flight ticket in economy class instead of business class. Can you please help me in changing of my existing reservation?", "agent: Sure, may I know your good name please?", "customer: Myself Catherine Wilson.", ...
{ "status": "no_reservation", "name": "Catherine Wilson", "flight": [] }
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true
{ "status": "book", "name": "Linda Robinson", "flight": [ 1005 ] }
{ "return_month": "Jan", "return_day": "10", "max_price": 5000, "departure_airport": "OAK", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "Jan", "name": "Linda Robinson", "return_airport": "SFO" }
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[ "customer: Hello, I am Linda Robinson.", "agent: Hello, how can I help you today?", "customer: I would like to travel to SFO from OAK to celebrate flowers festivals. can you please help me to book a ticket?", "agent: Sure, help me with your travelling dates?", "customer: My travelling dates will be on 01/08...
{ "status": "book", "name": "Linda Robinson", "flight": [ 1005, 1022 ] }
[]
true
{ "status": "book", "name": "Joshua Phillips", "flight": [ 1005 ] }
{ "return_month": "July", "return_day": "21", "max_price": 500, "departure_airport": "PHL", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "July", "name": "Joshua Phillips", "return_airport": "MCO" }
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[ "customer: Hi, I am Joshua Phillips.", "agent: Hello, how can I assist you?", "customer: I have heard that Orlando is the best place for site seeing. So, can you book a flight ticket from Philadelphia, PA - PHL?", "agent: Sure, we are here to help you. Can I have the exact airport code of Orlando?", "custom...
{ "status": "book", "name": "Joshua Phillips", "flight": [ 1005, 1028 ] }
[]
true
{ "status": "book", "name": "Jessica Crown", "flight": [ 1002 ] }
{ "return_month": "Apr", "return_day": "4", "max_price": 1000, "departure_airport": "LAX", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "Apr", "name": "Jessica Brown", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello, how may I assist you today?", "customer: Could you please help me to book a business class ticket from Los Angeles to attend a business meeting in New York?", "agent: Sure, may I know your travel dates?", "customer: I need to depart on Apr 2nd and my return date will be on...
{ "status": "no_flight", "name": "Jessica Brown", "flight": [] }
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false
{ "status": "book", "name": "Patricia Smith", "flight": [ 1025 ] }
{ "return_month": "Jan", "return_day": "10", "max_price": 1000, "departure_airport": "ORD", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "Jan", "name": "Patricia Smith", "return_airport": "DCA" }
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[ "customer: Hi.", "agent: Hello. How can I assist you today?", "customer: I am Patricia Smith, can you help me to book a flight with 1 connection?", "agent: Sure, will you mention your travelling dates please?", "customer: My travelling dates are 01/08 and 01/10.", "agent: Please provide your airport codes...
{ "status": "book", "name": "Patricia Smith", "flight": [ 1025 ] }
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true
{ "status": "book", "name": "Anthony Turner", "flight": [ 1007 ] }
{ "return_month": "Feb", "return_day": "29", "max_price": 500, "departure_airport": "ORD", "max_connections": 1, "departure_day": "27", "goal": "book", "departure_month": "Feb", "name": "Anthony Turner", "return_airport": "DFW" }
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[ "customer: Hello, I am Anthony Turner.", "agent: Hello, how can I help you today?", "customer: I would like to start my journey from Chicago, IL-ORD to attend my family meeting at Dallas, TX-DFW, can you help me in booking?", "agent: Sure, I am here to help you.", "customer: Thank you.", "agent: On which ...
{ "status": "book", "name": "Anthony Turner", "flight": [ 1007 ] }
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true
{ "status": "book", "name": "Laura Walker", "flight": [ 1021 ] }
{ "return_month": "Nov", "return_day": "12", "max_price": 5000, "departure_airport": "PHL", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "Nov", "name": "Laura Walker", "return_airport": "MCO" }
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[ "customer: Hi. I am Laura Walker.", "agent: Hello, how can I aid you today?", "customer: As I keep travelling due to the nature of my work, this time I have to travel to MCO. Please help me to book a flight from PHL.", "agent: Sure, when are you planning to start and return on?", "customer: I am planning to...
{ "status": "book", "name": "Laura Walker", "flight": [ 1021, 1026 ] }
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true
{ "status": "no_reservation", "name": "Alexander Parker", "flight": [] }
{ "return_month": "Nov", "return_day": "25", "max_price": 500, "departure_airport": "MSP", "max_connections": 1, "departure_day": "23", "goal": "book", "departure_month": "Nov", "name": "Alexander Parker", "return_airport": "EWR" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?", "agent: Let me know your name to check your reservation?", "customer: I am Alexander Parker...
{ "status": "no_flight", "name": "Alexander Parker", "flight": [] }
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{ "status": "book", "name": "James Jackson", "flight": [ 1000 ] }
{ "return_month": "Oct", "return_day": "11", "max_price": 1000, "departure_airport": "CLT", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Oct", "name": "James Jackson", "return_airport": "DEN" }
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[ "customer: Hello.", "agent: Hello, how may I help you today?", "customer: Please help me in booking a flight ticket from CLT to DEN.", "agent: Sure, can you please help me with your dates of journey?", "customer: Oct, 9 and Oct, 11 are my journey dates.", "agent: May I know your name please?", "customer...
{ "status": "book", "name": "James Jackson", "flight": [ 1000 ] }
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true
{ "status": "book", "name": "Raymond Allen", "flight": [ 1013 ] }
{ "return_month": "Apr", "return_day": "2", "max_price": 1000, "departure_airport": "PHL", "max_connections": 1, "departure_day": "31", "goal": "book", "departure_month": "Mar", "name": "Raymond Allen", "return_airport": "DFW" }
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[ "customer: Hi,.", "agent: Hello, How can I support you?", "customer: I am Raymond Allen, can you be my helping hand in booking a ticket.", "agent: Sure, Could you please share your travelling details?", "customer: I want to travel to Fort Worth, TX-DFW from Philadelphia, PA- PHL. My journey dates are mar/31...
{ "status": "book", "name": "Raymond Allen", "flight": [ 1013 ] }
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true
{ "status": "no_flight", "name": "Sarah Robinson", "flight": [] }
{ "return_month": "June", "return_day": "19", "max_price": 1000, "departure_airport": "EWR", "max_connections": 0, "departure_day": "17", "goal": "book", "departure_month": "June", "name": "Sarah Robinson", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello. How can I assist you today?", "customer: I am Sarah Robinson.", "agent: Nice to meet you.", "customer: I want to go New York next for my film shooting purpose, can you please book a flight ticket from EWR to JFK?", "agent: Sure, will you mention your travelling dates ple...
{ "status": "no_flight", "name": "Sarah Robinson", "flight": [] }
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true
{ "status": "book", "name": "Pamela Rodriguez", "flight": [ 1003 ] }
{ "return_month": "Feb", "return_day": "4", "max_price": 500, "departure_airport": "DFW", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "Feb", "name": "Pamela Rodriguez", "return_airport": "DTW" }
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[ "customer: Hello, I am Pamela Rodriguez.", "agent: Hello, what can I do for you today?", "customer: I want to reach Detroit, MI-DTW to meet my old friend to start a new business, can you help me to book a flight ticket from Dallas, TX-DFW?", "agent: Sure, do you need a connection in between your journey?", ...
{ "status": "book", "name": "Pamela Rodriguez", "flight": [ 1003 ] }
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true
{ "status": "no_flight", "name": "Pamela Walker", "flight": [] }
{ "return_month": "Apr", "return_day": "17", "max_price": 200, "departure_airport": "LAS", "max_connections": 1, "departure_day": "15", "goal": "book", "departure_month": "Apr", "name": "Pamela Walker", "return_airport": "SFO" }
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[ "customer: Hello, I am Pamela Walker.", "agent: Hello, how may I serve you now?", "customer: I want to visit my brother home town in San Francisco, can you help me with reservation?", "agent: Sure, I can make your reservation right now. Can you please provide me your airport codes?", "customer: My origin is...
{ "status": "no_flight", "name": "Pamela Walker", "flight": [] }
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true
{ "status": "book", "name": "Carolyn Lopez", "flight": [ 1015 ] }
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[ "customer: Hi.", "agent: Hello,.", "customer: I am Carolyn Lopez.", "agent: How can I assist you?", "customer: I want to attend a pagan festival at Philadelphia. Can you help me in my booking?", "agent: Sure, may I know your trip dates please?", "customer: My journey dates are from 01/03 to 01/05.", "...
{ "status": "book", "name": "Carolyn Lopez", "flight": [ 1015 ] }
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true
{ "status": "no_flight", "name": "Sharon Brown", "flight": [] }
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[ "customer: Hi.", "agent: Hello, how can I help you today?", "customer: I would like to meet my childhood friend after a long time in Los Angeles, so I would like to book a flight ticket. Can you help me?", "agent: Sure, we are here to help you. Can you please share your travel dates?", "customer: Ok, my tri...
{ "status": "no_flight", "name": "Sharon Brown", "flight": [] }
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{ "status": "no_flight", "name": "Paul Garcia", "flight": [] }
{ "return_month": "Aug", "return_day": "4", "max_price": 1000, "departure_airport": "SFO", "max_connections": 0, "departure_day": "2", "goal": "book", "departure_month": "Aug", "name": "Paul Garcia", "return_airport": "DEN" }
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[ "customer: Hi, Paul Garcia here.", "agent: Hello, how can I help you?", "customer: Can you please reserve me a flight ticket which is having it's return time in the evening?", "agent: Sure, we are happy to help you. When are you planning to make your journey?", "customer: Thank you, my trip dates are 08/02 ...
{ "status": "no_flight", "name": "Paul Garcia", "flight": [] }
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{ "status": "book", "name": "George Carter", "flight": [ 1008 ] }
{ "return_month": "Oct", "return_day": "25", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "23", "goal": "book", "departure_month": "Oct", "name": "George Carter", "return_airport": "DCA" }
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[ "customer: Hello.", "agent: Hello, welcome to flight ticket booking agency.", "customer: Thank you.", "agent: How may I help you?", "customer: Can you help me in booking a flight ticket from JFK to DCA?", "agent: Sure, I can reserve a flight ticket for you. Can I know your respective name please?", "cus...
{ "status": "book", "name": "George Carter", "flight": [ 1008, 1018 ] }
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true
{ "status": "no_flight", "name": "Betty Lewis", "flight": [] }
{ "return_month": "Feb", "return_day": "29", "max_price": 5000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "27", "goal": "book", "departure_month": "Feb", "name": "Betty Lewis", "return_airport": "LGA" }
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[ "customer: Hello, Betty Lewis is my name.", "agent: Hello, how may I assist you today?", "customer: Can you please book a connected flight from Minneapolis & St. Paul, MN - MSP?", "agent: Sure, we will help you. Ok, please let me know your journey dates.", "customer: My journey dates are 02/27 and 02/29.", ...
{ "status": "book", "name": "Betty Lewis", "flight": [ 1007 ] }
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{ "status": "no_reservation", "name": "George Moore", "flight": [] }
{ "return_month": "Dec", "return_day": "30", "max_price": 1000, "departure_airport": "ATL", "max_connections": 1, "departure_day": "28", "goal": "change", "departure_month": "Dec", "name": "George Moore", "return_airport": "DTW" }
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[ "customer: Hello.", "agent: Hello, how may I aid you?", "customer: I am George Moore. I had planned to go on a trip, but it was postponed. Can you change my recent reservation?", "agent: Sure, I am happy to help you. Please wait, let me check your reservation status in our database.", "customer: Ok, take yo...
{ "status": "no_reservation", "name": "George Moore", "flight": [] }
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true
{ "status": "no_flight", "name": "Kimberly Hill", "flight": [] }
{ "return_month": "Sept", "return_day": "25", "max_price": 200, "departure_airport": "AUS", "max_connections": 1, "departure_day": "23", "goal": "book", "departure_month": "Sept", "name": "Kimberly Hill", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello, what can I do for you at this time?", "customer: I am Kimberly Hill. I want to book a ticket to NY-LGA from TX-AUS.", "agent: Sure, can I know your dates?", "customer: My travelling dates are 09/23 and 09/25.", "agent: Just hold on for a moment.", "customer: Ok.", "...
{ "status": "no_flight", "name": "Kimberly Hill", "flight": [] }
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true
{ "status": "book", "name": "Mary Mitchell", "flight": [ 1016 ] }
{ "return_month": "Dec", "return_day": "28", "max_price": 1000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "26", "goal": "book", "departure_month": "Dec", "name": "Mary Mitchell", "return_airport": "DFW" }
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[ "customer: Hello. Myself Mary Mitchell.", "agent: Hello, how can I help you?", "customer: I am looking for a flight from DTW to DFW, can you help me in booking?", "agent: Sure, please share me your travelling dates?", "customer: My planned travel dates are Dec 26 and Dec 28.", "agent: Do you have any clas...
{ "status": "book", "name": "Mary Mitchell", "flight": [ 1016 ] }
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true
{ "status": "book", "name": "Emma Scott", "flight": [ 1005 ] }
{ "return_month": "Oct", "return_day": "9", "max_price": 500, "departure_airport": "DEN", "max_connections": -1, "departure_day": "7", "goal": "book", "departure_month": "Oct", "name": "Emma Scott", "return_airport": "HOU" }
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[ "customer: Hello.", "agent: Hello, what kind of service your looking for?", "customer: I want to attend an interview in Houston, HOU. Can you please book a ticket from DEN?", "agent: Sure, please share me your trip dates.", "customer: My travelling dates are Oct 7 and Oct 9.", "agent: For booking, we need...
{ "status": "book", "name": "Emma Scott", "flight": [ 1005 ] }
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true
{ "status": "cancel", "name": "Angela Mitchell", "flight": [] }
{ "return_month": "Feb", "return_day": "23", "max_price": 500, "departure_airport": "LGA", "max_connections": 1, "departure_day": "21", "goal": "cancel", "departure_month": "Feb", "name": "Angela Mitchell", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Angela Mitchell.", "agent: How may I serve you today?", "customer: I want to cancel my recent reservation due to cancel of my event at Charlotte. Could you please help me?", "agent: Please wait for a moment, I will check your reservation and revert to y...
{ "status": "cancel", "name": "Angela Mitchell", "flight": [] }
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true
{ "status": "no_flight", "name": "Angela Wright", "flight": [] }
{ "return_month": "Oct", "return_day": "8", "max_price": 1000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "6", "goal": "book", "departure_month": "Oct", "name": "Angela Wright", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: I would like to visit New York to meet my family, please help me in booking a ticket from HOU to LGA.", "agent: Sure, we are here to help you.", "customer: Thank you.", "agent: Can you share me your travelling dates?", "customer: ...
{ "status": "no_flight", "name": "Angela Wright", "flight": [] }
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true
{ "status": "no_reservation", "name": "Jerry Robinson", "flight": [] }
{ "return_month": "Nov", "return_day": "27", "max_price": 1000, "departure_airport": "JFK", "max_connections": 1, "departure_day": "25", "goal": "cancel", "departure_month": "Nov", "name": "Jerry Robinson", "return_airport": "MSP" }
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[ "customer: Hello, I am Jerry Robinson.", "agent: Hello Jerry. How can I assist you?", "customer: I would like to cancel my recent reservation due to postpone of my conference at Denver. Could you please help me with the cancellation?", "agent: Sure, please give me a minute.", "customer: Sur.", "agent: Jer...
{ "status": "no_reservation", "name": "Jerry Robinson", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Andrew Robinson", "flight": [] }
{ "return_month": "Sept", "return_day": "16", "max_price": 1000, "departure_airport": "ORD", "max_connections": 1, "departure_day": "14", "goal": "cancel", "departure_month": "Sept", "name": "Andrew Robinson", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello. How can I help you today?", "customer: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?", "agent: Sure, I am glad to help you with that. May I know your name?", "customer: My reservation was done under the name Andrew Robi...
{ "status": "no_reservation", "name": "Andrew Robinson", "flight": [] }
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true
{ "status": "no_reservation", "name": "Janet Perez", "flight": [] }
{ "return_month": "Oct", "return_day": "13", "max_price": 5000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "11", "goal": "cancel", "departure_month": "Oct", "name": "Janet Perez", "return_airport": "OAK" }
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[ "customer: Hi.", "agent: Hello, how can I assist you?", "customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?", "agent: Sure, I am here to help y...
{ "status": "no_reservation", "name": "Janet Perez", "flight": [] }
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true
{ "status": "book", "name": "Mary Walker", "flight": [ 1024 ] }
{ "return_month": "Oct", "return_day": "31", "max_price": 200, "departure_airport": "PHX", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "Oct", "name": "Mary Walker", "return_airport": "MCO" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: I am Mary Walker. I want to visit Titanic the aircraft exhibition at MCO, can you please book a ticket for me?", "agent: Sure, we are here to help you. May I know your planned dates of travelling?", "customer: My trip dates are 10/29 to 10/...
{ "status": "book", "name": "Mary Walker", "flight": [ 1024 ] }
[]
true
{ "status": "no_flight", "name": "Paul Wilson", "flight": [] }
{ "return_month": "June", "return_day": "6", "max_price": 1000, "departure_airport": "IAD", "max_connections": 0, "departure_day": "4", "goal": "book", "departure_month": "June", "name": "Paul Wilson", "return_airport": "MSP" }
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[ "customer: Hi.", "agent: Hello. How can I help you today?", "customer: I am Paul Wilson. I am planning to travel from IAD to MSP, can you please help in that?", "agent: Sure, can you please provide your travelling dates to proceed further?", "customer: My date of travelling is on 06/04 to 06/06.", "agent:...
{ "status": "no_flight", "name": "Paul Wilson", "flight": [] }
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true
{ "status": "book", "name": "Mary Jones", "flight": [ 1009 ] }
{ "return_month": "Sept", "return_day": "28", "max_price": 5000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "26", "goal": "book", "departure_month": "Sept", "name": "Mary Jones", "return_airport": "DCA" }
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[ "customer: Hello, I am Mary Jones.", "agent: Hello, how can I assist you?", "customer: I want to attend sports festival with festival in DCA, can you help me with reservation?", "agent: Sure, may I know your source code?", "customer: My source is MSP.", "agent: Help me with the travelling dates?", "cust...
{ "status": "book", "name": "Mary Jones", "flight": [ 1009 ] }
[]
true
{ "status": "no_reservation", "name": "Anna Young", "flight": [] }
{ "return_month": "May", "return_day": "31", "max_price": 500, "departure_airport": "CLT", "max_connections": 0, "departure_day": "29", "goal": "change", "departure_month": "May", "name": "Anna Young", "return_airport": "ATL" }
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[ "customer: Hi.", "agent: Hello. How may I assist you?", "customer: Owing to an emergency I had to request for this change reservation.", "agent: Ok, I will help you with that. Can I have your name , please?", "customer: My name is Anna Young.", "agent: Hold on a moment.", "customer: Sure.", "agent: I ...
{ "status": "no_reservation", "name": "Anna Young", "flight": [] }
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true
{ "status": "book", "name": "James Robinson", "flight": [ 1020 ] }
{ "return_month": "June", "return_day": "16", "max_price": 200, "departure_airport": "DCA", "max_connections": 1, "departure_day": "14", "goal": "book", "departure_month": "June", "name": "James Robinson", "return_airport": "DCA" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am James Robinson.", "agent: How can I assist you?", "customer: I am planning to attend a meeting. Can you please book a ticket from DCA to DCA?", "agent: Sure, help me with the travelling dates?", "customer: My travelling dates are 06/14 and return on 0...
{ "status": "book", "name": "James Robinson", "flight": [ 1020 ] }
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true
{ "status": "no_reservation", "name": "Mark Jones", "flight": [] }
{ "return_month": "Jan", "return_day": "22", "max_price": 200, "departure_airport": "EWR", "max_connections": 1, "departure_day": "20", "goal": "change", "departure_month": "Jan", "name": "Mark Jones", "return_airport": "PHX" }
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[ "customer: Hi, I am Mark Jones.", "agent: Hello, how can I help you?", "customer: Owing to an emergency, my boxing championship has been postponed. So I have a request to you to change my existing reservation?", "agent: Sure, wait for some time.", "customer: Sure.", "agent: Thanks for waiting there is no ...
{ "status": "no_reservation", "name": "Mark Jones", "flight": [] }
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true
{ "status": "book", "name": "Carol Edwards", "flight": [ 1013 ] }
{ "return_month": "Dec", "return_day": "2", "max_price": 1000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "30", "goal": "book", "departure_month": "Nov", "name": "Carol Edwards", "return_airport": "AUS" }
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[ "customer: Hello. I am Carol Edwards.", "agent: Hello. How can I assist you at this moment?", "customer: I need some immediate assistance in my flight ticket booking from DTW to AUS, can you help me in that booking process?", "agent: Sure Carol, I am ready to help you with that. Can I have your travel dates p...
{ "status": "book", "name": "Carol Edwards", "flight": [ 1013, 1027 ] }
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true
{ "status": "no_reservation", "name": "Matthew Parker", "flight": [] }
{ "return_month": "Oct", "return_day": "11", "max_price": 5000, "departure_airport": "MCO", "max_connections": 1, "departure_day": "9", "goal": "change", "departure_month": "Oct", "name": "Matthew Parker", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello. How may I help you?", "customer: I am Matthew Parker.", "agent: Matthew nice to meet you.", "customer: Due to some reasons, my trip has been postponed. Can you change my reservation.", "agent: Actually, there is no previous reservation found on your name.", "customer: ...
{ "status": "no_reservation", "name": "Matthew Parker", "flight": [] }
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true
{ "status": "book", "name": "Richard Adams", "flight": [ 1000 ] }
{ "return_month": "Mar", "return_day": "3", "max_price": 1000, "departure_airport": "DCA", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "Mar", "name": "Richard Adams", "return_airport": "BOS" }
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[ "customer: Hello,. I am Richard Adams.", "agent: Hello, how can I render you today?", "customer: I would like to attend for prayers in Old North Church at Boston, BOS. Can you help me in booking with a connecting flight?", "agent: Sure, I am here to assist you.", "customer: Thank you.", "agent: Can you p...
{ "status": "book", "name": "Richard Adams", "flight": [ 1000 ] }
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true
{ "status": "book", "name": "Deborah Robinson", "flight": [ 1002 ] }
{ "return_month": "Sept", "return_day": "21", "max_price": 1000, "departure_airport": "EWR", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Sept", "name": "Deborah Robinson", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello. How can I aid you at this moment?", "customer: Deborah Robinson here. I would like to visit Philadelphia for business meeting in the month of September, can you please help me out with booking of a flight ticket to go there?", "agent: Sure, I will assist you with that. Can y...
{ "status": "book", "name": "Deborah Robinson", "flight": [ 1002, 1025 ] }
[]
true
{ "status": "no_flight", "name": "Kimberly Green", "flight": [] }
{ "return_month": "Nov", "return_day": "15", "max_price": 200, "departure_airport": "IAH", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "Nov", "name": "Kimberly Green", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hello, how can I support you today?", "customer: I am Kimberly Green. I want to book a flight ticket from IAH to IAD. Can you find a flight ticket for me?", "agent: Sure, we are here to make a reservation for you. Please share your planned journey dates.", "customer: Thank you, m...
{ "status": "no_flight", "name": "Kimberly Green", "flight": [] }
[]
true
{ "status": "book", "name": "Jacob Thomas", "flight": [ 1001 ] }
{ "return_month": "Nov", "return_day": "14", "max_price": 500, "departure_airport": "DTW", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "Nov", "name": "Jacob Thompson", "return_airport": "OAK" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: My name is Jacob Thomas, I want to book a flight from DTW to OAK to visit trade fair. Can you book a flight for me?", "agent: Sure, may I know your travelling dates?", "customer: I will fly on Nov 12 and return on Nov 14.", "agent: Do you...
{ "status": "book", "name": "Jacob Thompson", "flight": [ 1001 ] }
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false
{ "status": "no_reservation", "name": "Stephanie Carter", "flight": [] }
{ "return_month": "Sept", "return_day": "11", "max_price": 500, "departure_airport": "ORD", "max_connections": 1, "departure_day": "9", "goal": "change", "departure_month": "Sept", "name": "Stephanie Carter", "return_airport": "EWR" }
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[ "customer: Hi.", "agent: Hello, how can I assist you?", "customer: Owing to emergency, my planned trip to New York to attend a workshop on SAP has been postponed. So I want you to change my existing reservation?", "agent: May I know your name?", "customer: Sure, I had a reservation with name Stephanie Carte...
{ "status": "no_reservation", "name": "Stephanie Carter", "flight": [] }
[]
true
{ "status": "book", "name": "Stephanie Turner", "flight": [ 1007 ] }
{ "return_month": "Apr", "return_day": "19", "max_price": 200, "departure_airport": "LAX", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Apr", "name": "Stephanie Turner", "return_airport": "IAH" }
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[ "customer: Hi.", "agent: Hello. How may I help you?", "customer: I am Stephanie Turner. Can you help me searching flights with connection 1?", "agent: Yes, I can help you.", "customer: Thank you.", "agent: Could you tell me your dates of travel?", "customer: My travelling dates are 04/17 and 04/19.", ...
{ "status": "book", "name": "Stephanie Turner", "flight": [ 1007 ] }
[]
true
{ "status": "book", "name": "Brian Lewis", "flight": [ 1001 ] }
{ "return_month": "Oct", "return_day": "21", "max_price": 500, "departure_airport": "PHX", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Oct", "name": "Brian Lewis", "return_airport": "BOS" }
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[ "customer: Hello.", "agent: Hello, how can I aid you?", "customer: I would like to meet my school friend at Boston, please help me in booking a ticket from PHX to BOS.", "agent: Sure, can you please let me know your trip dates?", "customer: My planned trip dates are on Oct 19 and Oct 21.", "agent: Do you ...
{ "status": "book", "name": "Brian Lewis", "flight": [ 1001, 1012 ] }
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true
{ "status": "book", "name": "Eric Anderson", "flight": [ 1001 ] }
{ "return_month": "June", "return_day": "5", "max_price": 200, "departure_airport": "ORD", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "June", "name": "Eric Anderson", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello.", "customer: Myself Eric Anderson.", "agent: In which way I can assist you today?", "customer: Can you please book a flight ticket from ORD to SFO?", "agent: Sure, I can help you in booking flight ticket.", "customer: Thank you.", "agent: May I know your preferable t...
{ "status": "book", "name": "Eric Anderson", "flight": [ 1001, 1003, 1013, 1026 ] }
[]
true
{ "status": "no_flight", "name": "Jason Parker", "flight": [] }
{ "return_month": "July", "return_day": "4", "max_price": 200, "departure_airport": "AUS", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "July", "name": "Jason Parker", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: I am Jason Parker.", "agent: Ok.", "customer: I need to attend farewell party in my college, could you please help me to book a flight ticket?", "agent: Sure, will you provide your source and destination airport codes.", "customer: My o...
{ "status": "no_flight", "name": "Jason Parker", "flight": [] }
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true
{ "status": "no_reservation", "name": "Stephen Lopez", "flight": [] }
{ "return_month": "Oct", "return_day": "24", "max_price": 500, "departure_airport": "LAX", "max_connections": 1, "departure_day": "22", "goal": "change", "departure_month": "Oct", "name": "Stephen Lopez", "return_airport": "HOU" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Stephen Lopez.", "agent: How may I assist you at this moment?", "customer: Owing to an emergency, I want to change my reservation. Can you please help me in that?", "agent: Sure, I am glad to help you out.", "customer: Thank you.", "agent: Please give ...
{ "status": "no_reservation", "name": "Stephen Lopez", "flight": [] }
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{ "status": "book", "name": "Margaret King", "flight": [ 1012 ] }
{ "return_month": "Mar", "return_day": "19", "max_price": 200, "departure_airport": "LAS", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Mar", "name": "Margaret King", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: I am planning to visit Philadelphia, can you please book me a ticket from LAS to PHL?", "agent: Sure, I will help you. Can you please share your travel dates?", "customer: My preferable journey dates are from 03/17 to 03/19.", "agent: Ple...
{ "status": "book", "name": "Margaret King", "flight": [ 1012 ] }
[]
true
{ "status": "book", "name": "Cynthia Jackson", "flight": [ 1027 ] }
{ "return_month": "Apr", "return_day": "3", "max_price": 200, "departure_airport": "IAD", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "Apr", "name": "Cynthia Jackson", "return_airport": "IAH" }
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[ "customer: Hello. I am Cynthia Jackson.", "agent: Hello, what can I serve you today?", "customer: I want to attend an event in Washington. Can you book a flight ticket from IAD to IAH?", "agent: Sure, please share your preferred travelling dates?", "customer: I want to travel on 04/01 and 04/03.", "agent:...
{ "status": "book", "name": "Cynthia Jackson", "flight": [ 1027 ] }
[]
true
{ "status": "book", "name": "Margaret Smith", "flight": [ 1004 ] }
{ "return_month": "Nov", "return_day": "22", "max_price": 5000, "departure_airport": "EWR", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "Nov", "name": "Margaret Smith", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello.", "customer: My name is Margaret Smith.", "agent: How can I aid you?", "customer: Can you please book me a flight ticket to LGA from EWR?", "agent: Sure, may I know your preferable journey dates please?", "customer: Sure, my trip dates are from 11/20 to 11/22.", "age...
{ "status": "book", "name": "Margaret Smith", "flight": [ 1005 ] }
[]
false
{ "status": "book", "name": "Paul Clark", "flight": [ 1003 ] }
{ "return_month": "Aug", "return_day": "12", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "Aug", "name": "Paul Clark", "return_airport": "HOU" }
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{ "status": "book", "name": "Paul Clark", "flight": [ 1003 ] }
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true
{ "status": "book", "name": "David Moore", "flight": [ 1012 ] }
{ "return_month": "Oct", "return_day": "21", "max_price": 500, "departure_airport": "SEA", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Oct", "name": "David Moore", "return_airport": "PHX" }
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[ "customer: Hi.", "agent: Hello, how can I assist you?", "customer: Could you please check the flight availability in economy class?", "agent: Sure, I am here to help you. Please let me know your travelling dates.", "customer: My travelling dates are Oct 19 and Oct 21.", "agent: Kindly mention your respect...
{ "status": "book", "name": "David Moore", "flight": [ 1012 ] }
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true
{ "status": "book", "name": "Brandon Lee", "flight": [ 1027 ] }
{ "return_month": "July", "return_day": "31", "max_price": 1000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "July", "name": "Brandon Lee", "return_airport": "ORD" }
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[ "customer: Hi, I am Brandon Lee.", "agent: Hello, how may I serve you today?", "customer: I am planning to conduct an woman empowerment event at Chicago, can you help me in booking a ticket with single connection?", "agent: Sure, I will help you.", "customer: Thank you.", "agent: Can I know your source an...
{ "status": "book", "name": "Brandon Lee", "flight": [ 1027 ] }
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true
{ "status": "no_flight", "name": "Larry Wilson", "flight": [] }
{ "return_month": "Sept", "return_day": "4", "max_price": 5000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "Sept", "name": "Larry Wilson", "return_airport": "OAK" }
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[ "customer: Hello.", "agent: Hello.", "customer: My name is Larry Wilson.", "agent: How can I help you today?", "customer: I have a plan to meet my friend in Oakland, can you help me for booking a flight ticket?", "agent: Sure, I will help you in booking. Can you please share your travel dates?", "custom...
{ "status": "no_flight", "name": "Larry Wilson", "flight": [] }
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{ "status": "no_reservation", "name": "Pamela Lewis", "flight": [] }
{ "return_month": "Sept", "return_day": "17", "max_price": 200, "departure_airport": "OAK", "max_connections": 1, "departure_day": "15", "goal": "change", "departure_month": "Sept", "name": "Pamela Lewis", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Pamela Lewis.", "agent: How may I aid you?", "customer: Can you please help me to change my existing reservation as my plan to attend a film festival got postponed?", "agent: Sure, I am ready to help you.", "customer: Thank you.", "agent: Sorry, the...
{ "status": "no_reservation", "name": "Pamela Lewis", "flight": [] }
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{ "status": "book", "name": "Brain Gonzalez", "flight": [ 1008 ] }
{ "return_month": "June", "return_day": "13", "max_price": 500, "departure_airport": "DEN", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "June", "name": "Brian Gonzalez", "return_airport": "LAX" }
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[ "customer: Hello,.", "agent: Hello, how may I help you?", "customer: I am Brain Gonzalez want to give a surprise to my mom on her birthday. Can you be my helping hand in booking a ticket from Denver to Los Angeles.", "agent: Sure, we are here to help you. Could you please provide me your travelling details?"...
{ "status": "book", "name": "Brian Gonzalez", "flight": [ 1008, 1024 ] }
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{ "status": "no_reservation", "name": "Nancy Jones", "flight": [] }
{ "return_month": "Oct", "return_day": "8", "max_price": 200, "departure_airport": "MSP", "max_connections": 1, "departure_day": "6", "goal": "change", "departure_month": "Oct", "name": "Nancy Jones", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello. How can I help you now?", "customer: I am Nancy Jones, I want to change my recent reservation. Can you please help me with it?", "agent: Sure, I can help you in that.", "customer: Thank you.", "agent: Please wait for a while.", "customer: Sure.", "agent: Sorry Nancy ...
{ "status": "no_reservation", "name": "Nancy Jones", "flight": [] }
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true
{ "status": "book", "name": "Jacob Roberts", "flight": [ 1002 ] }
{ "return_month": "June", "return_day": "29", "max_price": 200, "departure_airport": "IAH", "max_connections": 1, "departure_day": "27", "goal": "book", "departure_month": "June", "name": "Jacob Roberts", "return_airport": "OAK" }
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[ "customer: Hi.", "agent: Hello, how can I help you today?", "customer: Could you please make a reservation with the name of Jacob Roberts to Oakland, OAK?", "agent: Sure, may I know your planned travel dates?", "customer: My planned travel dates are 06/27 - 06/29.", "agent: Please share me your source poi...
{ "status": "book", "name": "Jacob Roberts", "flight": [ 1002, 1004, 1008 ] }
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true
{ "status": "book", "name": "Patricia Wright", "flight": [ 1006 ] }
{ "return_month": "May", "return_day": "28", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "26", "goal": "book", "departure_month": "May", "name": "Patricia Wright", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello,tell me how may I help you?", "customer: I want to travel from New York, NY- JFK from 05/26 to 05/28.", "agent: OK,I can help you with that?", "customer: My destination airport is New York, NY-LGA. Do you have any ticket for me?", "agent: OK, can you please tell me your ...
{ "status": "book", "name": "Patricia Wright", "flight": [ 1006, 1026 ] }
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true
{ "status": "no_flight", "name": "Edward Young", "flight": [] }
{ "return_month": "Aug", "return_day": "15", "max_price": 5000, "departure_airport": "LAX", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "Aug", "name": "Edward Young", "return_airport": "OAK" }
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[ "customer: Hello. My name is Edward Young.", "agent: Hello, how can I serve you today?", "customer: I would like to attend Environmental Science Conferences in Lawrence Hall of Science at Oakland, OAK. So, please help me with booking a connecting flight ticket.", "agent: Sure, may I know your journey dates?",...
{ "status": "no_flight", "name": "Edward Young", "flight": [] }
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true
{ "status": "no_reservation", "name": "Jacob Allen", "flight": [] }
{ "return_month": "Apr", "return_day": "14", "max_price": 500, "departure_airport": "CLT", "max_connections": 1, "departure_day": "12", "goal": "cancel", "departure_month": "Apr", "name": "Jacob Allen", "return_airport": "DTW" }
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[ "customer: Hi.", "agent: Hello. How may I assist you?", "customer: I want to cancel my reservation due to heavy snowfall in my region.", "agent: Sure, I will help you. May I know your name please to check your reservation status?", "customer: Sure, my name is Jacob Allen.", "agent: Jacob, no reservation h...
{ "status": "no_reservation", "name": "Jacob Allen", "flight": [] }
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{ "status": "no_reservation", "name": "Catherine Robinson", "flight": [] }
{ "return_month": "June", "return_day": "27", "max_price": 1000, "departure_airport": "DCA", "max_connections": 1, "departure_day": "25", "goal": "change", "departure_month": "June", "name": "Catherine Robinson", "return_airport": "HOU" }
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[ "customer: Hello.", "agent: Hello, how may I aid you today?", "customer: My name is Catherine Robinson, I want to change my existing reservation. Can you please help me with it?", "agent: Sure, please wait for a while.", "customer: Ok.", "agent: Sorry, we couldn't find a reservation on your name.", "cus...
{ "status": "no_reservation", "name": "Catherine Robinson", "flight": [] }
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{ "status": "no_reservation", "name": "Katherine Baker", "flight": [] }
{ "return_month": "Mar", "return_day": "3", "max_price": 500, "departure_airport": "MSP", "max_connections": 1, "departure_day": "1", "goal": "cancel", "departure_month": "Mar", "name": "Katherine Baker", "return_airport": "ORD" }
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[ "customer: Hi,.", "agent: Hello,. On what way, can I assist you the best today?", "customer: Please cancel my recent reservation.", "agent: Sure, I will help you in cancellation. To cancel your ticket, we need your name. Can you provide it?", "customer: I am Katherine Baker.", "agent: Thanks for the detai...
{ "status": "no_reservation", "name": "Katherine Baker", "flight": [] }
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{ "status": "book", "name": "Margaret Wright", "flight": [ 1006 ] }
{ "return_month": "July", "return_day": "3", "max_price": 1000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "July", "name": "Margaret Wright", "return_airport": "BOS" }
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[ "customer: Hello.", "agent: Hello, how may I assist you today?", "customer: Would you please confirm a seat in flight which is heading to Boston, BOS?", "agent: Sure, we will help you.", "customer: Thank you.", "agent: Can you please share your connection limit?", "customer: Yes, I need to halt in betwe...
{ "status": "book", "name": "Margaret Wright", "flight": [ 1006, 1008 ] }
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{ "status": "no_flight", "name": "Pamela Baker", "flight": [] }
{ "return_month": "Dec", "return_day": "19", "max_price": 1000, "departure_airport": "DCA", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Dec", "name": "Pamela Baker", "return_airport": "LAS" }
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[ "customer: Hello, Pamela Baker here.", "agent: Hello, how may I guide you?", "customer: I would like to play poker at Las Vegas. Can you help me in booking a ticket from DCA to LAS?", "agent: Sure, may I know your journey dates please?", "customer: My planned journey dates are 12/17 and 12/19.", "agent: P...
{ "status": "book", "name": "Pamela Baker", "flight": [ 1025 ] }
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{ "status": "no_reservation", "name": "Patricia Baker", "flight": [] }
{ "return_month": "June", "return_day": "6", "max_price": 5000, "departure_airport": "MSP", "max_connections": 0, "departure_day": "4", "goal": "change", "departure_month": "June", "name": "Patricia Baker", "return_airport": "EWR" }
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[ "customer: Hi.", "agent: Hello. How can I help you?", "customer: I am Patricia Baker. I want to stay for some more days at Minneapolis, can you please help me to change my flight reservation?", "agent: Please wait a moment to check the reservation status.", "customer: Sure.", "agent: Sorry, no reservation...
{ "status": "no_reservation", "name": "Patricia Baker", "flight": [] }
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{ "status": "no_flight", "name": "Jack Phillips", "flight": [] }
{ "return_month": "Dec", "return_day": "25", "max_price": 5000, "departure_airport": "LAS", "max_connections": 1, "departure_day": "23", "goal": "book", "departure_month": "Dec", "name": "Jack Phillips", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello. How may I guide you today?", "customer: I would like to book a ticket from LAS to ATL to attend a meeting.", "agent: Sure, I will help you with that. Can you please share your preferable journey dates?", "customer: My travel dates are as follows Dec 23 and Dec 25.", "ag...
{ "status": "book", "name": "Jack Phillips", "flight": [ 1029 ] }
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{ "status": "no_reservation", "name": "Alexander Scott", "flight": [] }
{ "return_month": "Mar", "return_day": "12", "max_price": 200, "departure_airport": "EWR", "max_connections": 1, "departure_day": "10", "goal": "change", "departure_month": "Mar", "name": "Alexander Scott", "return_airport": "CLT" }
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[ "customer: Hello, I am Alexander Scott.", "agent: Hello, how can I assist you?", "customer: I need to alter my reservation, as my exam scheduled has been postponed. Please help me in changing?", "agent: Sure, please wait a moment.", "customer: Ok.", "agent: Sorry, there is no reservation found on your nam...
{ "status": "no_reservation", "name": "Alexander Scott", "flight": [] }
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{ "status": "book", "name": "Michelle Thompson", "flight": [ 1000 ] }
{ "return_month": "Dec", "return_day": "13", "max_price": 5000, "departure_airport": "EWR", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "Dec", "name": "Michelle Thompson", "return_airport": "IAH" }
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[ "customer: Hi. I am Michelle Thompson.", "agent: Hello, how may I guide you today?", "customer: I have to submit my research record at Houston university with my college friend from New York. Will you please help me in making an airline reservation?", "agent: Sure, I will help you. Could you please provide me...
{ "status": "book", "name": "Michelle Thompson", "flight": [ 1000, 1015, 1027 ] }
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{ "status": "no_flight", "name": "John Baker", "flight": [] }
{ "return_month": "Feb", "return_day": "8", "max_price": 1000, "departure_airport": "LAS", "max_connections": 0, "departure_day": "6", "goal": "book", "departure_month": "Feb", "name": "John Baker", "return_airport": "DFW" }
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[ "customer: Hello,.", "agent: Hello, how may I assist you?", "customer: I need to book a flight ticket to TX-DFW with a direct flight, so can you please help me out with this?", "agent: Sure, may I know your journey dates?", "customer: I want to start on 02/06 and return on 02/08.", "agent: Can you share y...
{ "status": "no_flight", "name": "John Baker", "flight": [] }
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true
{ "status": "book", "name": "Barbara Martinez", "flight": [ 1002 ] }
{ "return_month": "Mar", "return_day": "12", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "Mar", "name": "Barbara Martinez", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello, how can I aid you?", "customer: I have planned to visit DFW from JFK, please assist me in booking.", "agent: Sure, can you share your trip dates?", "customer: My preferred dates are Mar 10th and return Mar 12th.", "agent: Do you have any preferences?", "customer: Yes, ...
{ "status": "book", "name": "Barbara Martinez", "flight": [ 1002 ] }
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true
{ "status": "book", "name": "Linda Thomas", "flight": [ 1029 ] }
{ "return_month": "Aug", "return_day": "11", "max_price": 5000, "departure_airport": "PHL", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Aug", "name": "Linda Thomas", "return_airport": "LAS" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: Myself Linda Thomas. I want to visit a trip.I just want to book a ticket.", "agent: Sure. Help me with the full details of journey.", "customer: My airport codes are from PA-PHL to NV-LAS.", "agent: May I know the dates?", "customer: My...
{ "status": "book", "name": "Linda Thomas", "flight": [ 1029 ] }
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true
{ "status": "no_flight", "name": "Dennis Phillips", "flight": [] }
{ "return_month": "Dec", "return_day": "18", "max_price": 5000, "departure_airport": "ATL", "max_connections": 1, "departure_day": "16", "goal": "book", "departure_month": "Dec", "name": "Dennis Phillips", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello, how can I support you?", "customer: Can you please book a ticket from ATL to LGA? As I'm planning to visit Statue of Liberty.", "agent: Sure, we are here to assist you. May I know your itinerary dates?", "customer: Sure, my planned departure and return travel dates are 16t...
{ "status": "no_flight", "name": "Dennis Phillips", "flight": [] }
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true
{ "status": "book", "name": "Ruth Campbell", "flight": [ 1003 ] }
{ "return_month": "Sept", "return_day": "8", "max_price": 1000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "6", "goal": "book", "departure_month": "Sept", "name": "Ruth Campbell", "return_airport": "DEN" }
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[ "customer: Hello.", "agent: Hello. How can I assist you?", "customer: Is this Travel leaders agency?", "agent: Yes.", "customer: I am Ruth Campbell, I am planning to travel from Houston to Denver to meet my friends after a long time.", "agent: Sure, I will help you to travel. May I know your airport codes...
{ "status": "book", "name": "Ruth Campbell", "flight": [ 1003, 1026 ] }
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true
{ "status": "no_flight", "name": "Christine Adams", "flight": [] }
{ "return_month": "Aug", "return_day": "10", "max_price": 5000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "Aug", "name": "Christine Adams", "return_airport": "DCA" }
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[ "customer: Hello,.", "agent: Hello, how can I assist you today?", "customer: I want to attend a press conference in the capital city of United States, DC- DCA>.", "agent: Sure, Can you please provide your source and travelling dates?", "customer: My depart date is 08/08 and return date is 08/10 and I want t...
{ "status": "no_flight", "name": "Christine Adams", "flight": [] }
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true
{ "status": "book", "name": "William Jones", "flight": [ 1014 ] }
{ "return_month": "Apr", "return_day": "21", "max_price": 500, "departure_airport": "DEN", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Apr", "name": "William Jones", "return_airport": "DCA" }
[ 1521011129, 1521011134, 1521011174, 1521011197, 1521011233, 1521011236, 1521011268, 1521011272, 1521011291, 1521011328, 1521011337, 1521011353, 1521011354, 1521011361 ]
[ "customer: Hello. I am William Jones.", "agent: Hello, how may I help you today?", "customer: Could you please help em to book a flight from DEN - DCA to meet my cousin?", "agent: Sure, we are perky to help you. On which dates would you like me to book a flight ticket for you?", "customer: My travel dates a...
{ "status": "book", "name": "William Jones", "flight": [ 1014 ] }
[]
true
{ "status": "no_reservation", "name": "Ashley Thomas", "flight": [] }
{ "return_month": "Jan", "return_day": "31", "max_price": 1000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "29", "goal": "cancel", "departure_month": "Jan", "name": "Ashley Thomas", "return_airport": "SEA" }
[ 1521681369, 1521681375, 1521681392, 1521681444, 1521681450, 1521681497, 1521681502, 1521681509 ]
[ "customer: Hello. Ashley Thomas here.", "agent: Hello, what can I do for you now?", "customer: Due to an emergency, I need to cancel my reservation. Can you please help me with it?", "agent: Sure, I will help you. Wait a minute, I will check and let you know the details.", "customer: Ok.", "agent: Thanks ...
{ "status": "no_reservation", "name": "Ashley Thomas", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Daniel Moore", "flight": [] }
{ "return_month": "June", "return_day": "16", "max_price": 1000, "departure_airport": "JFK", "max_connections": 1, "departure_day": "14", "goal": "book", "departure_month": "June", "name": "Daniel Moore", "return_airport": "CLT" }
[ 1519346135, 1519346139, 1519346174, 1519346200, 1519346211, 1519346214, 1519346242, 1519346262, 1519346293, 1519346319, 1519346361, 1519346372, 1519346383, 1519346409, 1519346442, 1519346446 ]
[ "customer: Hi. I am Daniel Moore.", "agent: Hello, how can I help you?", "customer: I want to attend a political meeting at Charlotte. Can you help me in my reservation?", "agent: Sure, I will help you.", "customer: Thank you.", "agent: Please provide me your travelling dates?", "customer: I Will start ...
{ "status": "book", "name": "Daniel Moore", "flight": [ 1021 ] }
[]
false
{ "status": "book", "name": "Rachel Wilson", "flight": [ 1006 ] }
{ "return_month": "Feb", "return_day": "20", "max_price": 5000, "departure_airport": "PHL", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Feb", "name": "Rachel Wilson", "return_airport": "DEN" }
[ 1513817871, 1513817881, 1513817946, 1513818008, 1513818057, 1513818102, 1513818120, 1513818212, 1513818245, 1513818266, 1513818268 ]
[ "customer: Hello, I am Rachel Wilson.", "agent: Hello, how can I aid you today?", "customer: Can you help me with a connection flight to Denver, CO-DEN from PA-PHL?", "agent: Sure, could you provide me your travel dates?", "customer: I will start my journey from 02/18 and will be returning on 02/20.", "ag...
{ "status": "book", "name": "Rachel Wilson", "flight": [ 1006 ] }
[]
true
End of preview. Expand in Data Studio

Dataset Card for air_dialogue

Dataset Summary

AirDialogue, is a large dataset that contains 402,038 goal-oriented conversations. To collect this dataset, we create a contextgenerator which provides travel and flight restrictions. Then the human annotators are asked to play the role of a customer or an agent and interact with the goal of successfully booking a trip given the restrictions.

News in v1.3:

  • We have included the test split of the AirDialogue dataset.
  • We have included the meta context for OOD2 in the original AirDialogue paper.

Supported Tasks and Leaderboards

We use perplexity and BLEU score to evaluate the quality of the language generated by the model. We also compare the dialogue state generated by the model s and the ground truth state s0. Two categories of the metrics are used: exact match scores and scaled scores

The inference competition & leaderboard can be found here: https://worksheets.codalab.org/worksheets/0xa79833f4b3c24f4188cee7131b120a59

Languages

The text in the dataset is in English. The BCP 47 code is en

Dataset Structure

Data Instances

The data is provided in two set of files. The first one has the dialogues (air_dialogue_data) and the knowledge-base (air_dialogue_kb)

BuilderConfig: air_dialogue_data

{"action": {"status": "book", "name": "Emily Edwards", "flight": [1027]}, "intent": {"return_month": "June", "return_day": "14", "max_price": 200, "departure_airport": "DFW", "return_time": "afternoon", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "June", "name": "Emily Edwards", "return_airport": "IAD"}, "timestamps": [1519233239, 1519233244, 1519233249, 1519233252, 1519233333, 1519233374, 1519233392, 1519233416, 1519233443, 1519233448, 1519233464, 1519233513, 1519233525, 1519233540, 1519233626, 1519233628, 1519233638], "dialogue": ["customer: Hello.", "agent: Hello.", "customer: My name is Emily Edwards.", "agent: How may I help you out?", "customer: I need some help in my flight ticket reservation to attend a convocation meeting, can you please help me?", "agent: Sure, I will help you out. May I know your travelling dates please?", "customer: Thank you and my dates are 06/12 and back on 06/14.", "agent: Can I know your airport codes?", "customer: The airport codes are from DFW to IAD.", "agent: Ok, please wait a moment.", "customer: Sure.", "agent: There is a flight with connection 1 and price 200, can I proceed with this flight?", "customer: Yes, do proceed with booking.", "agent: Ok, your ticket has been booked.", "customer: Thank you for your assistance in my flight ticket reservation.", "agent: Thank you for choosing us.", "customer: You are welcome."], "expected_action": {"status": "book", "name": "Emily Edwards", "flight": [1027]}, "correct_sample": true}

BuilderConfig: air_dialogue_kb

{"kb": [{"return_airport": "DTW", "airline": "Spirit", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1000, "departure_month": "June", "departure_time_num": 17, "class": "economy", "return_time_num": 2, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "DTW", "airline": "Frontier", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1001, "departure_month": "June", "departure_time_num": 0, "class": "business", "return_time_num": 15, "return_month": "June", "return_day": "13", "num_connections": 0, "price": 500}, {"return_airport": "DTW", "airline": "JetBlue", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1002, "departure_month": "June", "departure_time_num": 0, "class": "business", "return_time_num": 13, "return_month": "June", "return_day": "13", "num_connections": 1, "price": 600}, {"return_airport": "IAD", "airline": "Hawaiian", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1003, "departure_month": "June", "departure_time_num": 6, "class": "economy", "return_time_num": 5, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "DFW", "airline": "AA", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1004, "departure_month": "June", "departure_time_num": 9, "class": "economy", "return_time_num": 11, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "IAD", "airline": "AA", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1005, "departure_month": "June", "departure_time_num": 3, "class": "economy", "return_time_num": 17, "return_month": "June", "return_day": "13", "num_connections": 1, "price": 100}, {"return_airport": "DTW", "airline": "Frontier", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1006, "departure_month": "June", "departure_time_num": 10, "class": "economy", "return_time_num": 10, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "IAD", "airline": "UA", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1007, "departure_month": "June", "departure_time_num": 14, "class": "economy", "return_time_num": 20, "return_month": "June", "return_day": "13", "num_connections": 1, "price": 100}, {"return_airport": "DFW", "airline": "AA", "departure_day": "13", "departure_airport": "DTW", "flight_number": 1008, "departure_month": "June", "departure_time_num": 6, "class": "economy", "return_time_num": 8, "return_month": "June", "return_day": "14", "num_connections": 2, "price": 400}, {"return_airport": "DFW", "airline": "Delta", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1009, "departure_month": "June", "departure_time_num": 18, "class": "economy", "return_time_num": 6, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "DFW", "airline": "Frontier", "departure_day": "13", "departure_airport": "DTW", "flight_number": 1010, "departure_month": "June", "departure_time_num": 4, "class": "economy", "return_time_num": 2, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "DFW", "airline": "Southwest", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1011, "departure_month": "June", "departure_time_num": 17, "class": "economy", "return_time_num": 22, "return_month": "June", "return_day": "13", "num_connections": 0, "price": 100}, {"return_airport": "DTW", "airline": "JetBlue", "departure_day": "11", "departure_airport": "DFW", "flight_number": 1012, "departure_month": "June", "departure_time_num": 13, "class": "economy", "return_time_num": 22, "return_month": "June", "return_day": "13", "num_connections": 1, "price": 100}, {"return_airport": "DTW", "airline": "Southwest", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1013, "departure_month": "June", "departure_time_num": 16, "class": "economy", "return_time_num": 13, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "DTW", "airline": "Delta", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1014, "departure_month": "June", "departure_time_num": 0, "class": "economy", "return_time_num": 8, "return_month": "June", "return_day": "15", "num_connections": 1, "price": 100}, {"return_airport": "DTW", "airline": "Southwest", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1015, "departure_month": "June", "departure_time_num": 17, "class": "economy", "return_time_num": 1, "return_month": "June", "return_day": "15", "num_connections": 1, "price": 300}, {"return_airport": "DTW", "airline": "UA", "departure_day": "11", "departure_airport": "DFW", "flight_number": 1016, "departure_month": "June", "departure_time_num": 10, "class": "economy", "return_time_num": 4, "return_month": "June", "return_day": "14", "num_connections": 0, "price": 200}, {"return_airport": "DFW", "airline": "AA", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1017, "departure_month": "June", "departure_time_num": 14, "class": "economy", "return_time_num": 23, "return_month": "June", "return_day": "14", "num_connections": 2, "price": 400}, {"return_airport": "DTW", "airline": "JetBlue", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1018, "departure_month": "June", "departure_time_num": 3, "class": "economy", "return_time_num": 1, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "DFW", "airline": "Hawaiian", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1019, "departure_month": "June", "departure_time_num": 7, "class": "economy", "return_time_num": 18, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "DFW", "airline": "Delta", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1020, "departure_month": "June", "departure_time_num": 6, "class": "economy", "return_time_num": 18, "return_month": "June", "return_day": "14", "num_connections": 2, "price": 200}, {"return_airport": "IAD", "airline": "Delta", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1021, "departure_month": "June", "departure_time_num": 11, "class": "business", "return_time_num": 8, "return_month": "June", "return_day": "14", "num_connections": 0, "price": 1000}, {"return_airport": "IAD", "airline": "JetBlue", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1022, "departure_month": "June", "departure_time_num": 4, "class": "economy", "return_time_num": 14, "return_month": "June", "return_day": "13", "num_connections": 0, "price": 200}, {"return_airport": "IAD", "airline": "Frontier", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1023, "departure_month": "June", "departure_time_num": 19, "class": "economy", "return_time_num": 23, "return_month": "June", "return_day": "13", "num_connections": 1, "price": 200}, {"return_airport": "DFW", "airline": "UA", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1024, "departure_month": "June", "departure_time_num": 11, "class": "economy", "return_time_num": 19, "return_month": "June", "return_day": "15", "num_connections": 1, "price": 200}, {"return_airport": "DTW", "airline": "Hawaiian", "departure_day": "11", "departure_airport": "IAD", "flight_number": 1025, "departure_month": "June", "departure_time_num": 6, "class": "economy", "return_time_num": 10, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "DTW", "airline": "UA", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1026, "departure_month": "June", "departure_time_num": 0, "class": "economy", "return_time_num": 18, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 300}, {"return_airport": "IAD", "airline": "Delta", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1027, "departure_month": "June", "departure_time_num": 17, "class": "economy", "return_time_num": 15, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "IAD", "airline": "Southwest", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1028, "departure_month": "June", "departure_time_num": 23, "class": "economy", "return_time_num": 13, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "DFW", "airline": "Spirit", "departure_day": "11", "departure_airport": "DTW", "flight_number": 1029, "departure_month": "June", "departure_time_num": 22, "class": "business", "return_time_num": 4, "return_month": "June", "return_day": "14", "num_connections": 0, "price": 800}], "reservation": 0}

Data Fields

BuilderConfig: air_dialogue_data: Provides for customer context, dialogue states and environment

key name Description
'search_action' search action performed by customer
'action' Action taken by the agent
'intent' Intents from the conversation
'timestamps' Timestamp for each of the dialogues
'dialogue' Dialogue recorded between agent & customer
'expected_action' Expected action from agent (human-annotated)
'correct_sample' whether action performed by agent was same as expected_action

BuilderConfig: air_dialogue_kb: Provides for the Agent Context ca = (db, r )

key name Description
'kb' Available flights in the database
'reservation' whether customer has an existing reservation

Data Splits

Data is split into Train/Dev & Test in the ration of 80%, 10% and 10%

Dataset Creation

Curation Rationale

[Needs More Information]

Source Data

Initial Data Collection and Normalization

[Needs More Information]

Who are the source language producers?

[Needs More Information]

Annotations

Annotation process

To collect this dataset, we create a contextgenerator which provides travel and flight restrictions. We then ask human annotators to play the role of a customer or an agent and interact with the goal of successfully booking a trip given the restrictions. Key to our environment is the ease of evaluating the success of the dialogue, which is achieved by using ground-truth states (e.g., the flight being booked) generated by the restrictions. Any dialogue agent that does not generate the correct states is considered to fail.

Who are the annotators?

[Needs More Information]

Personal and Sensitive Information

No personal and sensitive information is stored

Considerations for Using the Data

Social Impact of Dataset

[Needs More Information]

Discussion of Biases

[Needs More Information]

Other Known Limitations

[Needs More Information]

Additional Information

Dataset Curators

AirDialogue team

For issues regarding HuggingFace Dataset Hub implementation Aakash Gupta

Licensing Information

cc-by-nc-4.0

Citation Information

@inproceedings{wei-etal-2018-airdialogue,
    title = "{A}ir{D}ialogue: An Environment for Goal-Oriented Dialogue Research",
    author = "Wei, Wei  and
      Le, Quoc  and
      Dai, Andrew  and
      Li, Jia",
    editor = "Riloff, Ellen  and
      Chiang, David  and
      Hockenmaier, Julia  and
      Tsujii, Jun{'}ichi",
    booktitle = "Proceedings of the 2018 Conference on Empirical Methods in Natural Language Processing",
    month = oct # "-" # nov,
    year = "2018",
    address = "Brussels, Belgium",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/D18-1419",
    doi = "10.18653/v1/D18-1419",
    pages = "3844--3854",
    abstract = "Recent progress in dialogue generation has inspired a number of studies on dialogue systems that are capable of accomplishing tasks through natural language interactions. A promising direction among these studies is the use of reinforcement learning techniques, such as self-play, for training dialogue agents. However, current datasets are limited in size, and the environment for training agents and evaluating progress is relatively unsophisticated. We present AirDialogue, a large dataset that contains 301,427 goal-oriented conversations. To collect this dataset, we create a context-generator which provides travel and flight restrictions. We then ask human annotators to play the role of a customer or an agent and interact with the goal of successfully booking a trip given the restrictions. Key to our environment is the ease of evaluating the success of the dialogue, which is achieved by using ground-truth states (e.g., the flight being booked) generated by the restrictions. Any dialogue agent that does not generate the correct states is considered to fail. Our experimental results indicate that state-of-the-art dialogue models can only achieve a score of 0.17 while humans can reach a score of 0.91, which suggests significant opportunities for future improvement.",
}

Contributions

Thanks to @skyprince999 for adding this dataset.

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