config.json

{
  "_name_or_path": "distilbert-base-uncased",
  "architectures": [
    "MultiHeadQAClassifier"
  ],
  "model_type": "distilbert",
  "custom_model": true,
  "heads_config": {
    "opening": 1,
    "listening": 5,
    "proactiveness": 3,
    "resolution": 5,
    "hold": 2,
    "closing": 1
  },
  "head_submetric_labels": {
    "opening": [
      "Use of call opening phrase"
    ],
    "listening": [
      "Caller was not interrupted",
      "Empathizes with the caller",
      "Paraphrases or rephrases the issue",
      "Uses 'please' and 'thank you'",
      "Does not hesitate or sound unsure"
    ],
    "proactiveness": [
      "Willing to solve extra issues",
      "Confirms satisfaction with action points",
      "Follows up on case updates"
    ],
    "resolution": [
      "Gives accurate information",
      "Correct language use",
      "Consults if unsure",
      "Follows correct steps",
      "Explains solution process clearly"
    ],
    "hold": [
      "Explains before placing on hold",
      "Thanks caller for holding"
    ],
    "closing": [
      "Proper call closing phrase used"
    ]
  },
  "dropout": 0.2,
  "max_position_embeddings": 512,
  "vocab_size": 30522
}